Our team has been in the wireless industry for over 15 years, working with nearly every carrier and dealers of all sizes, from 5 to over 500 locations.
Being in operations and finance we grew frustrated with the constant changing of rates plans, promotions, features, credit policies, etc. which would inevitably lead to a few months each year of spikes in commission discrepancies and chargebacks costing hundreds of thousands.
By the time we reconciled the data at the end of the following month it was too late; mistakes had been by some, others found ways to scam the system and the money was gone. There had to be a better solution.
With near real-time data provided by carriers today the concept of waiting until the end of the following month to reconcile seemed crazy. Based on our previous experiences we knew things had to change and Carrier Insite was born.
Initially the focus was around automating the reconciliation process but we quickly realized something far more impactful could now be done…communication and teamwork. What if you could not only find the errors within hours but easily communicate it to the stores and get instant feedback?
Imagine the impact it would have on training, on employee moral and retention and ultimately on the bottom line.